{"id":72,"date":"2026-10-24T00:51:51","date_gmt":"2026-10-23T16:51:51","guid":{"rendered":"https:\/\/gnasal.kinsta.cloud\/pages\/order-tracking\/"},"modified":"2026-10-24T02:29:50","modified_gmt":"2026-10-23T18:29:50","slug":"order-tracking","status":"publish","type":"page","link":"https:\/\/www.gnasal.com\/en\/pages\/order-tracking\/","title":{"rendered":"Order and shipping tracking"},"content":{"rendered":"\n\n<nav class=\"gnasal-breadcrumbs page-width\" aria-label=\"Breadcrumb\">\n    <ol>\n      <li><a href=\"\/en\/\">Home<\/a><\/li><li><span aria-current=\"page\">Order and shipping tracking<\/span><\/li><\/ol>\n  <\/nav>\n  <script type=\"application\/ld+json\">\n    {\n      \"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"BreadcrumbList\",\n      \"itemListElement\": [\n        {\n          \"@type\": \"ListItem\",\n          \"position\": 1,\n          \"name\": \"Home\",\n          \"item\": \"https:\\\/\\\/www.gnasal.com\\\/en\/\"\n        },{\n            \"@type\": \"ListItem\",\n            \"position\": 2,\n            \"name\": \"Order and shipping tracking\",\n            \"item\": \"https:\\\/\\\/www.gnasal.com\\\/en\/pages\\\/order-tracking\"\n          }]\n    }\n  <\/script>\n<section id=\"shopify-section-template--29675703042414__main\" class=\"shopify-section section\">\n<style data-shopify=\"\">.section-template--29675703042414__main-padding {\n    padding-top: 21px;\n    padding-bottom: 21px;\n  }\n\n  @media screen and (min-width: 750px) {\n    .section-template--29675703042414__main-padding {\n      padding-top: 28px;\n      padding-bottom: 28px;\n    }\n  }<\/style><div class=\"page-width page-width--narrow section-template--29675703042414__main-padding\">\n  <h1 class=\"main-page-title page-title h0\">\n    Order and shipping tracking\n  <\/h1><form method=\"post\" action=\"https:\/\/pay.gnasal.com\/track\" class=\"gnasal-track\">\n      <label for=\"gnasal-track-order\">Order number<\/label>\n      <input id=\"gnasal-track-order\" name=\"order\" required=\"\" placeholder=\"e.g. #gnasal1054 or 1054\" autocomplete=\"off\">\n      <label for=\"gnasal-track-contact\">Email or phone used for the order<\/label>\n      <input id=\"gnasal-track-contact\" name=\"contact\" required=\"\" placeholder=\"e.g. +81 90 1234 5678\" autocomplete=\"email\">\n      <button type=\"submit\" class=\"button button--primary button--full-width\">Find my order<\/button>\n    <\/form>\n    <style>\n      .gnasal-track { display: grid; gap: 0.8rem; margin: 1rem 0 3rem; }\n      .gnasal-track label { font-size: 1.5rem; }\n      .gnasal-track input { width: 100%; padding: 1.2rem; font-size: 1.6rem; border: 1px solid rgba(var(--color-foreground), 0.3); border-radius: 0.8rem; }\n      .gnasal-track button { margin-top: 1rem; }\n    <\/style><div class=\"rte\">\n    <p>After ordering on the Gnasal website, you can check your order and shipping status in these ways.<\/p>\n<h2>1. Order confirmation and shipping emails<\/h2>\n<p>After you order, we send an order confirmation email. When it ships, we send a shipping email; if the delivery method has a tracking number, the email includes a tracking link. Please also check your spam folder.<\/p>\n<h2>2. Log in to see your orders<\/h2>\n<p>If you ordered with an account, log in and check each order&#8217;s status under &#8220;Orders&#8221;.<\/p>\n<h2>3. Convenience-store pickup (Taiwan)<\/h2>\n<p>With store pickup, the carrier notifies you when the parcel arrives at the store. Please watch for their message.<\/p>\n<h2>4. Can&#8217;t find your order?<\/h2>\n<p>Contact us by email, WhatsApp or LINE with your order number and name, and we&#8217;ll look it up.<\/p>\n<p>For more shipping details, see our <a href=\"\/en\/policies\/shipping-policy\">Shipping policy<\/a>\u3002<\/p>\n  <\/div>\n<\/div>\n\n\n<\/section>\n    \n\n\n","protected":false},"excerpt":{"rendered":"<p>Home Order and shipping tracking Order and shipping tracking Order number Email or phone used for the order Find my order After ordering on the Gnasal website, you can check your order and shipping status in these ways. 1. Order confirmation and shipping emails After you order, we send an order confirmation email. When it [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":63,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-72","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.gnasal.com\/en\/wp-json\/wp\/v2\/pages\/72","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gnasal.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gnasal.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gnasal.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gnasal.com\/en\/wp-json\/wp\/v2\/comments?post=72"}],"version-history":[{"count":1,"href":"https:\/\/www.gnasal.com\/en\/wp-json\/wp\/v2\/pages\/72\/revisions"}],"predecessor-version":[{"id":140,"href":"https:\/\/www.gnasal.com\/en\/wp-json\/wp\/v2\/pages\/72\/revisions\/140"}],"up":[{"embeddable":true,"href":"https:\/\/www.gnasal.com\/en\/wp-json\/wp\/v2\/pages\/63"}],"wp:attachment":[{"href":"https:\/\/www.gnasal.com\/en\/wp-json\/wp\/v2\/media?parent=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}