[Important Notice] GNASAL Security Incident and Anti-Scam Alert

Date of notice: November 13, 2026

Dear Customers,

On November 12, 2026, Gnasal Co., Ltd. (GNASAL) received reports from several customers that fraudsters are impersonating our company and sending scam emails falsely claiming a “subscription charge ×12 installments” or a “duplicate order,” and urging customers to add unofficial LINE accounts.

We take this very seriously. Our representative has personally filed a report with the police and contacted Taiwan's 165 Anti-Fraud Hotline, and we have notified our former online store platform provider to jointly investigate the cause.

1. What Happened

Based on our initial findings, some order data from the former online store platform we used from January to October 2026 appears to have been obtained by unauthorized parties.

  • Data that may have been exposed: name, email, phone number, order date, items purchased and amount.
  • We do not store customers' credit card numbers.
  • Our current official website runs on a new system and is safe to use.

2. GNASAL Has No “Subscription” or “Installment Charge” Plans

We will never ask you by email, phone or LINE to “cancel installments,” “cancel a subscription,” pay again, or operate an ATM or online banking, and we will never ask for your card security code, passwords or SMS verification codes.

3. Known Scam Sources (All Fake)

  • Sender addresses: k_ao92@yahoo.co.jp, sakuramaki623, watanabek_30
  • Fake LINE accounts: @999crdmo, @308ystsc, @005sqoky, @539weaeo, @210thpap, @683mnsqb

Fraudsters may forge the sender name. Even if an email displays “GNASAL,” it does not mean it was sent by us.

Please note: the scammers do not use a single sender address and may keep changing it. Do not judge whether an email is safe based only on specific email addresses.

4. Please Stay Alert

  1. Do not open attachments (PDF) in suspicious emails, and do not click unknown links.
  2. Do not add unknown LINE accounts or follow instructions from unverified “customer service.”
  3. Do not provide credit card numbers, bank account details, passwords or SMS verification codes.
  4. Do not transfer money, pay again or pay additional fees based on suspicious messages.

5. If You Have Already Added Their LINE or Provided Information

  1. Block the LINE account immediately and change your LINE password and phone unlock passcode. If you use the same password on other websites, please change those as well.
  2. If you have provided bank or credit card details, or have already transferred money, please contact your bank immediately and call Taiwan's 165 Anti-Fraud Hotline.
  3. Keep the suspicious emails, LINE conversations and related screenshots. You can submit a report on the 165 anti-fraud website (https://165.npa.gov.tw/).

6. GNASAL Official Contact Channels (Only These)

  • Official website: https://www.gnasal.com
  • Official LINE: @406hndfj
  • Official email: gnasal.co.ltd@gmail.com
  • Customer service phone: 03-8561008 / 0966-388-708 (Monday to Saturday, 08:00–21:00)

If you are not sure whether a message came from us, please verify through the channels above. Do not reply directly to suspicious emails.

FAQ

I received an email about a “GNASAL subscription charge ×12 installments.” Was I really charged?

No. GNASAL has no subscription or installment charge plans. This is a scam email. If you are still concerned, please call the bank customer service number on the back of your credit card.

I only opened the email and did not add the LINE account. Am I at risk?

If you only opened the email, did not add their LINE account, and did not provide any information or transfer money, this usually does not cause any loss. Please simply delete the email.

Can I still shop on the GNASAL official website?

Yes. Our current official website runs on a new system and is unrelated to the data from the former platform, so you can shop with confidence.

We sincerely apologize for the trouble and worry this incident has caused. We will continue to cooperate with the police investigation and strengthen our information security. Thank you to every customer who kindly alerted us.

Sincerely, Gnasal Co., Ltd. (GNASAL)

Back to blog